Frequently Asked Questions

Who can be screened?

This service is for the whole family; it is not limited to Fetter patients only. For anyone under age 18, a parent or guardian must request the screening.

What are the hours and timeframe for screenings?

You can request a screening online, 24/7. A Fetter representative will respond between 8:00am-8:00pm. During operating hours, the average response time is anticipated to be 3 hours. If you request a screening outside the operating hours, you will receive a response the next business day. Each phone screening takes about twenty minutes to complete. Please be prepared to share your insurance information, if applicable.

Who will conduct the screening?

A fetter team member will conduct the inital screening questions and gather basic patient information. A licensed, board-certified provider (physician, nurse practitioner, or physician assistant) will review the screening responses and decide whether a test is recommended. A unique code and testing site details will be shared with testing candidates. Testing is done by appointment only.

What if my test is negative?

If your test is negative and you are still experiencing illness, contact a Fetter location to schedule an appointment. Fetter is offering telehealth appointments for qualified candidates; otherwise, we invite you to visit one of our health centers. Please go to our website to find a local location:

What is the cost for screenings & test?

There is no out of pocket cost for patients. Currently, all insurance providers in SC are covering the cost of COVID-19 testing. Patient insurance information will be captured, in order to process the test. No co-pays or deductibles will be charged. All patients will be served regardless of their ability to pay.

What if my test is positive?

Any positive patients are asked to self-quarantine until postive results are received. A provider will follow up with a telehealth appointment sharing apropriate care plan. If patient experiences serious conditions, such as shortness of breath, he/she is encouraged to seek emergency medical attention.

Fetter Health Care Network is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n). This health center receives HHS funding and has federal Public Health Service (PHS) deemed status with respect to certain health-related claims, including medical malpractice claims,

for itself and its covered individuals.